October 18th, 2017
Is Your Site Converting Sales?
The first generation of business sites was all about building awareness. The second generation was about handling transactions. Tomorrow’s digital marketplace will be dominated by sites that bridge the all-important middle ground between these two ends of the sales funnel: customer conversion. This is where your site truly becomes a working tool for your sales force. Here’s six critical steps to building a site that sells.
#1. Know Who You’re Talking To
Your site doesn’t have to speak to everyone in the same voice. Coordinate your paid search and ad strategy to target customers by profile—geography, age, gender, profession, interests—then build landing pages geared toward their specific needs and interests.
#2. Make It Mobile (But Don’t Diss Desktops)
In spite of the massive growth in mobile usage, only 15% of all sales are made on smartphones. One reason is that many e-commerce sites are simply not optimized for mobile. Is your site truly mobile-adaptive? Are phone numbers set up for tap-to-call? Are payment methods, forms, and product displays simplified for mobile? Does it have location-based and notification features? If not, it’s time to redesign, because there’s one thing an app can do that a desktop can’t: it follows your customer everywhere… even when they’re in your competitors’ stores.
#3. Upgrade Your Content
Your sales force relies on good content just as much as your customers. Videos, blogs, infographics, and social posts are a great way to show your product’s benefits… they’re a great conversation-starters for sales calls… and they’re much more SEO-friendly. Small wonder that content marketing generates more than three times as many leads as outbound marketing (with a conversion rate that’s six times as high).
#4. Go For Relevant
With inbound marketing, the path is as important as the destination. Is your keyword strategy geared to your customer’s immediate needs and interests? Are you clearly showing the difference that your product makes in your customer’s lives? Is your promoted content appropriate to the space it’s filling in your customer’s day? Your site is only effective if your advertising is relevant enough to motivate action.
#5. Make Offers, Not Monologues
Outbound marketing announces; inbound marketing invites. To be effective, every piece of content on your site needs to offer something of value to the customer, and invite an interaction in return. This can take the form of shareable content, an email sign-up, product upsells, or loyalty premiums. Don’t settle for explanations. Start conversations.
#6. Keep Them Talking
One of the oldest rules of selling is still valid: the longer you keep the conversation going, the more likely you are to make a sale. With sophisticated email marketing, cart abandonment doesn’t have to be the end of the road. You can pinpoint the timing and content of emails to your customer’s buying patterns, make special offers, and guide them back to more relevant content.
We build sites (and campaigns) that build sales! One call is all it takes to put your virtual marketing department to work for you. Get in touch and let’s get started!