SOCIAL MEDIA COMMUNITY MANAGER

JOB BRIEF

We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.

WHAT DOES A SOCIAL MEDIA SPECIALIST DO?

The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.

Social media specialists should have a solid understanding of how each social media channel works and how to optimize content so that it is engaging on those channels. You are responsible for joining relevant conversations on behalf of the brand and “soft selling” the product by providing support to current and prospective customers.

RESPONSIBILITIES

  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
  • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
  • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Moderate all user-generated content in line with the moderation policy for each community
  • Create editorial calendars and syndication schedules
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
  • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
  • Building and executing social media strategy through competitive and audience research
  • Setting up and optimizing company pages within each social media platform
  • Develop and deploy ppc campaigns for optimal conversions
  • Communicate with internal team members on creative approvals
  • Create posting schedules for organic reach
  • Create promotions and contests for each individual client
  • Use basic creative tools like adobe or canva to create simple ads and posting creatives such as captions are memes
  • Analyze and report on user data
  • Ensure quality postings using proper grammar and punctuation

REQUIREMENTS

  • Proven working experience in social media marketing or as a digital media specialist
  • Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
  • Demonstrable social networking experience and social analytics tools knowledge
  • Adequate knowledge of web design, web development, CRO and SEO
  • Knowledge of online marketing and good understanding of major marketing channels
  • Positive attitude, detail and customer oriented  with good multitasking and organisational ability
  • Fluency in English
  • BS in Communications, Marketing, Business, New Media or Public Relations

 

Find out more…

For more information on job roles in the creative industries, take a look at Social Link job roles. This is not an employment offer but an independent contractor agreement. However, our contracting employees are highly valued applications for full time employment.